Security
Your data is in safe hands
From day one, our platform has focused on security, privacy, and compliance. Trust our strict protocols and robust access controls to keep your data safe.
Our Data Privacy Principles
Our platform is built on a strong foundation of security and compliance, meeting AICPA SOC requirements, fully GDPR-compliant with data portability tools, and adhering to ISO 27001 standards for information security.
Your data isolated
Your data is stored in dedicated, isolated environments within Sava’s Virtual Private Cloud, ensuring complete separation from other customer data.
Your data, your control
You choose how long we keep your audio data, if at all. You have control over your data retention period, ensuring your privacy preferences are respected.
Data Lifecycle Management
From ingestion to deletion, we uphold strict security protocols throughout your data’s entire lifecycle, ensuring secure disposal when data is no longer required.
Trust & Safety
Enterprise security
Secure architecture
Our security framework is based on proven, modern principles to ensure maximum protection:
• Automated Threat Detection: Real-time monitoring and response to security events.
• Principle of Least Privilege: Granular access controls with minimal permissions for each role.
• Multi-factor Authentication: Multiple layers of identity verification for added security.
Security monitoring
Our security monitoring system operates 24/7, combining regular security scans and assessments with proactive patch management. Through continuous threat hunting and mitigation, we identify and resolve potential vulnerabilities before they can be exploited, ensuring your data is protected at all times.
Advanced encryption
Our platform uses industry-leading encryption standards to safeguard your data. With AES-256 encryption for data at rest and TLS 1.2+ for data in transit, we ensure your information is protected by military-grade cryptographic protocols. This dual-layer encryption offers robust security that meets or exceeds current best practices and regulatory requirements.
Data Governance
GDPR-Compliant
Our European foundation guarantees top-tier data protection:
- Infrastructure and operations within the EU
- Strict data retention policies in line with EU regulations
- Full control over your data lifecycle
- On-demand data deletion capabilities
- Full GDPR compliance
- Regular compliance audits and certifications
- Detailed data processing agreements
Infrastructure
Cloud Security
We’ve teamed up with industry leaders Amazon Web Services (AWS), Microsoft Azure, and Google (GCP) to provide unmatched infrastructure security:
- Enterprise-grade hardware security modules
- Advanced network isolation and segmentation
- 24/7 monitored data centers
- Multi-layer authentication systems
- Comprehensive Identity Access Management (IAM)
Frequently Asked Questions
What is Sava?
Sava offers a new solution that automates many of the complex workflows essential to successfully managing and enhancing customer success efforts.
What sets Sava apart is our expertise in advanced Sava AI. Unlike other solutions that rely solely on transcription analysis, we go deeper. We analyze and understand all your customer interactions, grasping not only what was said but also critical nuances like energy, confidence, customer satisfaction signals, and much more. This allows your team to proactively support customers and drive long-term success.
What sets Sava apart is our expertise in advanced Sava AI. Unlike other solutions that rely solely on transcription analysis, we go deeper. We analyze and understand all your customer interactions, grasping not only what was said but also critical nuances like energy, confidence, customer satisfaction signals, and much more. This allows your team to proactively support customers and drive long-term success.
How does it work?
Sava integrates seamlessly into your existing customer success tech stack. By leveraging sophisticated Sava AI analysis, it deeply understands all your customer interactions, automatically taking the right actions. These include providing immediate personalized coaching to your agents, delivering quality assurance reports to managers, and much more. Sava is designed to fully comprehend your agent-customer conversations, enabling your team to better support customers, enhance satisfaction, and ensure compliance, all while driving successful outcomes and exceeding targets.
How secure is Sava?
We are committed to adhering to European Data Privacy & Security standards, ensuring full compliance with the EU's rigorous data protection requirements. Our solution is fully GDPR-compliant, keeping your data secure at all times.
Data is encrypted at rest with AES 256 and in transit with TLS 1.2+. ISO and SOC2 certifications are coming soon.
For more details, please visit our security page.
Data is encrypted at rest with AES 256 and in transit with TLS 1.2+. ISO and SOC2 certifications are coming soon.
For more details, please visit our security page.
Who is Sava for?
Sava is purpose-built and specifically designed for Customer Success and Experience teams looking to maximize their impact. It's ideal for Customer Success professionals aiming to enhance customer retention, identify upsell opportunities, and drive long-term satisfaction, while also helping service teams transform from reactive units into proactive, value-generating forces.
Whether you're focused on improving customer satisfaction or empowering your team to spot and act on growth opportunities, Agaton offers the intelligent support needed to help you achieve these objectives.
Whether you're focused on improving customer satisfaction or empowering your team to spot and act on growth opportunities, Agaton offers the intelligent support needed to help you achieve these objectives.
How is Sava used?
Sava is designed to seamlessly integrate with your existing systems and processes.
Our AI Agent collects all necessary data and delivers its insights—such as coaching, reporting, and more—through the channels of your choice (Email, CRM, Teams, Intercom, Slack, etc.), boosting your team's productivity without interrupting their workflow.
Our AI Agent collects all necessary data and delivers its insights—such as coaching, reporting, and more—through the channels of your choice (Email, CRM, Teams, Intercom, Slack, etc.), boosting your team's productivity without interrupting their workflow.
How does pricing work?
Please reach out to sales@withsava.com for more information on pricing.
Is Sava trying to replace my team?
One of our core beliefs is that to excel in Customer Success, you need a combination of human expertise enhanced by the best of AI. Building trusted relationships and rapport with customers has never been more crucial to driving long-term success.
Our AI Agent is designed to act as an autonomous AI co-worker, automating many of the complex workflows that currently prevent teams from fully focusing on what they do best: understanding and serving existing and new customers.
Our customers see Sava as a valuable "co-worker" whose automation and actions enable them to scale their teams more quickly and build more efficient operations.
Our AI Agent is designed to act as an autonomous AI co-worker, automating many of the complex workflows that currently prevent teams from fully focusing on what they do best: understanding and serving existing and new customers.
Our customers see Sava as a valuable "co-worker" whose automation and actions enable them to scale their teams more quickly and build more efficient operations.
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